Some CT residents can now get cash after long power outages. here’s how

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Photo by Luther Turmelle

An electric meter

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NEW BRITAIN – Connecticut utility regulators have, for the first time, established rules determining whether residential electric customers of The United Illuminating Co. and Eversource Energy will be eligible to receive credits and other compensation for food and drugs spoiled after weather emergencies.

The state’s Utilities Regulatory Authority issued its final ruling on Wednesday in a case that has its roots in widespread and prolonged power outages following Tropical Storm Isaias in August 2020. The new rules come into effect force Thursday; prior to the decision, utilities had their own standards for determining when customers would be entitled to bill credits and other compensation following storms.

Under the new approved rules, UI and Eversource customers who are without power for 96 consecutive hours can receive a bill credit of $ 25 for each 24-hour period beyond that 96-hour period. Customers who experience outages of less than 24 hours beyond the 96-hour period do not receive any credit, PURA officials said.


The ruling also allows residential customers to receive $ 250 in compensation for spoiled or expired drugs and / or food due to outages of more than 96 consecutive hours.

Customers should seek compensation for deterioration through filed claims. Damage claims will be paid by check to the qualifying residential customer, unless an invoice credit is requested as part of the claims process.


In the event that customers are eligible for either credit, PURA’s decision requires electric utilities to provide those credits within two months of the storm or major emergency.


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